Terms of Service

1. Seller Information

2. Definitions

• Client — a natural or legal person using the subscription services offered in the store.
• Seller — the entity operating the store and providing subscription services.
• Subscription — a digital product available through the store, providing time-limited access to the software application and its features.
• Agreement — an agreement concluded between the Client and the Seller at the time of placing an order and completing payment.
• License Key — a unique code assigned to the Client after purchasing a subscription, enabling activation and use of the software.

3. Scope of Services

The Seller offers software subscriptions — as described on the store pages, in the form of:

• time-limited licenses for desktop and web applications,
• access to software updates during the subscription period,
• technical support within the scope specified in the application description.

4. Concluding the Agreement / Order Processing

An agreement between the Client and the Seller is concluded when the Client:

1. accepts these Terms of Service,
2. places an order,
3. pays for the service through the available payment methods.

For online payments via PayU — the order is fulfilled upon confirmation of payment. If the payment is not approved or is rejected — the agreement is not concluded.

For companies with a deferred payment arrangement — the order is activated after the Client accepts the order via the confirmation link sent by email. An invoice will be issued with the agreed payment term.

Access to the subscription (license key, software activation) will be made available immediately after payment is registered or order confirmation.

5. Pricing and Payment

• All prices are listed in the currency applicable to the Client's country and include VAT where applicable.
• Payment methods: online payment via PayU, bank transfer (proforma invoice), or deferred payment for eligible companies.
• For online payments via PayU, the terms and conditions of PayU apply.

6. Right of Withdrawal / Returns / Complaints

A consumer Client has the right to withdraw from the agreement within 14 days of its conclusion, unless the service has been fully provided with the consumer's express consent and acknowledgment of loss of the right of withdrawal.

In case of withdrawal — the service price will be refunded within a maximum of 14 days from receipt of the withdrawal statement.

Complaints

Complaints regarding subscription services may be submitted by email to info@develope.pl with the subject: "Complaint — subscription (name)". Please include: your name, email address, description of the issue, and date of occurrence.

A complaint may concern in particular:

• problems with software access or license activation,
• technical errors in the application,
• non-conformity of the service with the description.

The complaint will be processed within 14 days of receipt. If no response is provided within this period, the complaint is deemed justified (in accordance with consumer protection regulations).

After reviewing the complaint, we will inform you of the decision: acceptance and method of resolution (e.g. subscription extension, technical repair), partial acceptance, or rejection with justification.

If the complaint is accepted and the issue cannot be resolved within a reasonable time — the Client may request a price reduction or withdraw from the agreement and receive a refund via the original payment method.

7. Service Delivery and Limitations

• The Seller reserves that access to subscription software will be available after order payment or confirmation.
• The Seller may temporarily suspend access to the platform for technical maintenance — the Client will be notified in advance where possible.
• The Seller is not responsible for technical issues on the Client's side (e.g. hardware, browser, internet connection), unless caused by the Seller.

8. Personal Data and Privacy

The Seller processes Client personal data in accordance with applicable law — including ensuring the right of access, correction, and deletion. Detailed data protection rules are provided in the Privacy Policy.

9. Acceptance of Terms and Client Obligations

• By placing an order, the Client confirms that they have read the Terms of Service, accept its provisions, and commit to compliance.
• The Client undertakes to provide accurate information required for the delivery of the service.

10. Changes to the Terms

The Seller reserves the right to amend the Terms of Service. Changes will be published on the store website and Clients will be notified (e.g. by email or notification). Orders placed before the effective date of changes will be governed by the Terms in effect at the time of order.

11. Final Provisions

• Any disputes arising from the agreement shall be resolved amicably, and in case of failure — by the competent common court.
• In matters not regulated by these Terms, applicable law shall apply — including consumer protection regulations if the Client is a consumer.